Returns & Refunds
Return & Refund Policy Overview
Garden Built maintains a limited return and refund policy for eligible problems involving damaged, defective, incorrect, or fulfillment-related items. This policy is not a general change-of-mind return policy. Customers should contact Garden Built customer support before attempting to return any product.
Eligible Return & Refund Issues
You may contact Garden Built for assistance if your order:
- Arrives damaged
- Arrives defective
- Is materially different from the item ordered
- Contains the incorrect product
- Has missing components due to a fulfillment error
- Has another verified fulfillment-related issue attributable to Garden Built or its fulfillment partners
Eligibility is determined after Garden Built reviews the information provided with your request.
Change-of-Mind Returns
Garden Built does not generally accept returns solely because a customer:
- Changes their mind
- No longer wants the product
- Ordered the product unintentionally
- Finds a different product elsewhere
- No longer needs the product
The 14-day reporting period described below applies only to eligible product or fulfillment issues. It is not a general buyer-remorse return period.
14-Day Problem Reporting Window
Eligible damaged, defective, incorrect, or fulfillment-related issues must be reported within 14 days after delivery.
To submit a request, contact:
Email: support@funnypajamas.store
Please provide:
- Your order number
- A clear description of the issue
- Clear photos showing the problem
- Additional photos or videos if reasonably required to verify the issue
Requests submitted after the applicable 14-day reporting period may not qualify under this policy.
Product Condition & Verification
For an eligible claim, the product must correspond to the issue being reported and must be available for reasonable verification when requested. Garden Built may request photographs, videos, packaging information, or other relevant details to determine whether the issue qualifies under this policy. Please do not dispose of, alter, or independently return an affected product before receiving instructions if doing so could prevent verification of the reported issue.
Available Resolutions
After reviewing and verifying an eligible issue, Garden Built may provide one of the following:
- A free replacement
- A full refund
- Another appropriate resolution agreed upon with the customer
The appropriate resolution depends on the nature of the issue and product availability. A physical return is not required in every case.
Return Instructions
Customers should not send products back without first contacting Garden Built customer support. If Garden Built determines that a physical return is necessary, customer support will provide the applicable return instructions and return destination.
Because Garden Built uses distributed third-party fulfillment, the correct return location may differ depending on the product and fulfillment origin. Do not send returns to Garden Built’s administrative business address unless customer support specifically instructs you to do so.
Return Shipping Costs
If Garden Built requires a physical return for a verified issue involving:
- A defective product
- A damaged product
- An incorrect item
- A fulfillment error attributable to Garden Built or its fulfillment partners
the customer will not be required to pay the return shipping cost.
Return instructions will be provided by Garden Built customer support after the issue has been reviewed.
Replacements
If a replacement is approved:
- Replacement Processing Time: approximately 1–4 business days
- Estimated Replacement Shipping Time: approximately 4–15 business days
Replacement shipping time may vary depending on the delivery destination and fulfillment origin.
Tracking information will be provided when available.
Exchanges
Garden Built does not offer traditional exchanges for customer preference or change-of-mind requests.
For verified problems involving:
- Product defects
- Shipping damage
- Incorrect products
- Missing components
- Other verified fulfillment errors
Garden Built may provide a replacement at no additional cost.
If a replacement is approved, you do not need to place a new order for the replacement item.
Refunds
Approved refunds will be issued to the original payment method whenever possible.
Refund Processing Timeline
After a refund is approved:
- Garden Built Processing Time: 1–5 business days
- Bank or Payment Provider Posting Time: approximately 3–7 additional business days
The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refund timelines are calculated using business days.
Requests received on weekends or holidays will begin processing on the next business day.
If you have not received an approved refund after the applicable processing period, please contact: support@funnypajamas.store
Order Cancellations
Order cancellations are separate from returns.
Customers may request to cancel an order within 12 hours after placing the order by contacting: support@funnypajamas.store
Please include your order number with your cancellation request.
After the 12-hour cancellation window, cancellation cannot be guaranteed because the order may already have entered processing or fulfillment.
If an order has already been processed or shipped, it cannot be canceled.
Need Help With an Order?
If you believe your order has an eligible issue, contact Garden Built customer support as soon as possible.
- Email: support@funnypajamas.store
- Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)
Messages received outside normal business hours will be reviewed on the next business day.
Business Information
Garden Built is an online retail brand owned and operated by A Lovesome Garden L.L.C.
Business Address: 5715 W Atlantic Pl Apt 201, Lakewood, CO 80227, US
This address is used for business and administrative purposes only.
Do not send returns to this address unless Garden Built customer support specifically instructs you to do so.